Same-Day Courier: From WhatsApp Dispatch to Tracking Links & Rider GPS
A city courier desk moved booking, rider assignment and customer tracking off WhatsApp into AsanCourier — with public tracking links, POD and merchant visibility.
Parcels booked with labels and public tracking URLs
Riders used GPS and proof-of-delivery in the driver portal
Merchants saw shipment status without calling ops
Results
Fewer “where is my parcel?” calls during peak hours
Failed deliveries documented with POD photos
Ops reviewed rider performance from reports instead of chat history
The problem
Volume outgrew chat dispatch. Status lived with whichever dispatcher was online, and merchants demanded tracking links competitors already offered.
Implementation
Zones and service types were configured first, then booking and rider accounts. Public tracking went live after status codes matched how the team already spoke to customers. Merchant portal access followed for top shippers.
Outcome
Dispatch became auditable. See courier management software or request an AsanCourier demo with your daily parcel count.
FAQ
Do riders need a native app store install?
AsanCourier uses a driver portal suited to phones in the field — confirm device mix on demo.
Can merchants see their own shipments?
Yes. Merchant/shipper portal access is part of the courier workflow.
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