Mobile Repair Counter: Tickets, IMEI & Public Tracking Instead of Paper Slips
A busy phone repair counter replaced paper intake slips with AsanMobile tickets — IMEI history, parts against jobs, and a public tracking link customers could open themselves.
Paper slips lost between counter and technician bench
Customers called daily for status updates
IMEI and parts not tied to the same job record
After
Every device opened as a repair ticket with IMEI
Parts and status updates stayed on the ticket
Customers used a public tracking link instead of calling
Results
Fewer “is it ready?” calls during peak hours
Technicians saw open jobs in one queue
Counter still ran accessory POS from the same app
The problem
Repair volume outgrew notebooks. Accessories sales and repair jobs lived in different places, and IMEI history was impossible to search when a repeat customer returned.
Implementation
Ticket statuses were mapped to how the shop already spoke to customers (received, diagnosing, waiting parts, ready). IMEI capture became mandatory at intake. Public tracking went live after staff trusted the queue.
Outcome
Repair status became self-serve. Explore mobile repair shop software or request an AsanMobile demo with your daily ticket count.
FAQ
Can we sell accessories and run repairs together?
Yes. AsanMobile covers counter POS plus repair tickets in one app.
Is public tracking required?
No — but most shops turn it on after the ticket queue is stable.
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